Be on the look out for email messages that create...
Here are the different ticket types:
Great Question. For Token Purchasers this will mean you need to contact your Web Developer and look at creating a completely new site or looking at one of our great Monthly Plans.
For our Monthly People it means nothing. Simply that we goto work on your staging site making changes and updates per tickets from you. At the speed of your tickets. As a monthly Subscriber we are here for you no matter the issue. We are your Help for WordPress.
Well first WAF Stands for "Web Application Firewall" which protects an application from exploits or other malicious attacks. The one we use will Virtual Patch your WordPress at this firewall level to assist in protecting you even when you cannot click update on that plugin or theme because it breaks everything.
An Infection that steals data, traffic, or some other usable commodity that can be financially exploited on your website. These Malware will cause your site to run slow, load wrong, redirect you to external sites, or any number of things just to make the attacker some financial gain.
So we all know that Hackers are constantly wanting to break in for various reasons even if it isn't to steal Credit Card Data. With the way the ever changing types of Malware to attack WordPress we offer Unlimited Clean-Up's with all of our WAF Installations.
*If we cannot use the WAF We may NOT be able to completely protect your site and Clean-Up's will become almost daily.
Other Companies CLAIM "Managed WordPress" and have confused the words in the world of I.T. In a World where "Managed" always meant "I just call in and you fix whatever we can do within the ability of your teams!" not "Well we gave you a server and good luck!" This is insane. Managed Services should mean we are here to HELP!
So we take the TRUE FULLY MANAGED APPROACH! (Minus the lower Levels of Monthly not getting Graphic Design Support) We are here for it all. Hosting Issues to making sure we get backups running of some sort on your system no matter who your host is!
First, if you stop paying on a ticket subscription nothing will happen until the 180 expiration runs out of them. That's it nothing more nothing less.
Second, the monthly subscriptions are easy. If you stop responding during a month and come back the next we don't give you partial months. Now if you are paid up for say 6 months in advance and are not on the Self-Healing Hosting and are not using the WAF Benefits (AKA you are hosting the site all on your servers with our help as some want) we simply stop your monthly subscription usage at the end of the current month. BUT if you come back within 30 days of the end of the previous month and submit a ticket then it is as if your subscription has never stopped. So say you but 3 months today. Use us to help on your servers for the next 3 weeks then go quite for 2 months, when you come back we would start you with 60 days left on the clock still. Yep, we know, UNHEARD OF!