FIRST WHAT IS
SCOPE OF SUPPORT?

The “SCOPE OF SUPPORT” can also be known as the “SLA” or “Service Level Agreement”.  For us, it’s our PROMISE to YOU!  We will live up to anything and everything we PROMISE YOU here.

OUR SCOPE OF SUPPORT

  • One Of Our Pro Level Tech’s Will Begin Working On Your Ticket Within 1-5 Days at Most
  • We Will Work On Design Issues, Site Down, Plugin Issues, And Theme Issues
  • Bronze Level Of Support Does Not Include Hosting Support, Web Development, or Graphic Design Support
  • Designs Issues:
       Change the position of an image on a page
       Change the image on a page to another image
       Build a new page with all of the elements provided by you
       Add New Elements to the Menu System
       Add a new button to a page or area of the website   
  • Up To 5 Hours Of Active Ticket Time Spent Per Token On Each Issue
  • Everything The Bronze Level Includes
  • One Of Our Pro Level Tech’s Will Begin Working On Your Ticket Within 1-3 Days at Most
  • Add On The Ability To Have Us Address Hosting Issues As Well
       .htaccess Issues
       .user.ini Issues
       PHP.ini Issues
       PHP Module Installs
       PHP Version Changes
  • Up To 5 Hours Of Active Ticket Time Spent Per Token On Each Issue   
  • Everything The Bronze And Silver Level’s Include
  • One Of Our Pro Level Tech’s Will Begin Working On Your Ticket Within 4-48 Hours at Most
  • Add On Graphic Design Help
       Image Color Changes
       Image Optimization
       Image Format Changes
       Image Resizing
       Basic Image Changes/Merging With Other Images
  • Up To 5 Hours Of Active Ticket Time Spent Per Token On Each Issue
  • Everything The Bronze, Silver, And Gold Level’s Include
  • One Of Our Pro Level Tech’s Will Begin Working On Your Ticket Within 1-4 Hours at Most
  • Graphics Development
       Unlimited Resketching For Original Designs
  • Video Development
       Basic Development
       All Elements Must Be Provided By You
  • Everything The Bronze, Silver, Gold, And Platinum Level’s Include
  • One Of Our Pro Level Tech’s Will Begin Working On Your Ticket Within 1-4 Hours at Most
  • Phone/SMS Number For A Dedicated Account Rep
  • Video Development
       Full Use Of Our Team To Develop Any Video’s