The “SCOPE OF SUPPORT” can also be known as the “SLA” or “Service Level Agreement”. For us, it’s our PROMISE to YOU! We will live up to anything and everything we PROMISE YOU here.
Our Scope Of Support
Bronze Level
Silver Level
Gold Level
Diamond Level
Platinum Level
Bronze Level
One Of Our Pro Level Tech’s Will Begin Working On Your Ticket Within 1-5 Days at Most
We Will Work On Design Issues, Site Down, Plugin Issues, And Theme Issues
Bronze Level Of Support Does Not Include Hosting Support, Web Development, or Graphic Design Support
Designs Issues: Change the position of an image on a page Change the image on a page to another image Build a new page with all of the elements provided by you Add New Elements to the Menu System Add a new button to a page or area of the website
Up To 5 Hours Of Active Ticket Time Spent Per Token On Each Issue
Silver Level
Everything The Bronze Level Includes
One Of Our Pro Level Tech’s Will Begin Working On Your Ticket Within 1-3 Days at Most
Add On The Ability To Have Us Address Hosting Issues As Well .htaccess Issues .user.ini Issues PHP.ini Issues PHP Module Installs PHP Version Changes
Up To 5 Hours Of Active Ticket Time Spent Per Token On Each Issue
Gold Level
Everything The Bronze And Silver Level’s Include
One Of Our Pro Level Tech’s Will Begin Working On Your Ticket Within 4-48 Hours at Most
Add On Graphic Design Help Image Color Changes Image Optimization Image Format Changes Image Resizing Basic Image Changes/Merging With Other Images
Up To 5 Hours Of Active Ticket Time Spent Per Token On Each Issue
Diamond Level
Everything The Bronze, Silver, And Gold Level’s Include
One Of Our Pro Level Tech’s Will Begin Working On Your Ticket Within 1-4 Hours at Most
Graphics Development Unlimited Resketching For Original Designs
Video Development Basic Development All Elements Must Be Provided By You
Platinum Level
Everything The Bronze, Silver, Gold, And Platinum Level’s Include
One Of Our Pro Level Tech’s Will Begin Working On Your Ticket Within 1-4 Hours at Most
Phone/SMS Number For A Dedicated Account Rep
Video Development Full Use Of Our Team To Develop Any Video’s
